Customer Service
- We pride ourselves on excellent customer service. All of our products are expertly packaged and despatched quickly, and we offer a free gift service. We have the best systems in place to ensure that your purchase or enquiry is processed to your absolute satisfaction. If, for any reason, we do not achieve this please do contact us to let us know:
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Telephone: 0845 196 0256 (Monday to Friday, 9:30am to 5:00pm)
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Email: sales@fairwindonline.com
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Post: PO Box 541, Harpenden, AL5 9FU
If you have any feedback for us, good or bad, we would love to hear from you.
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Gift service
Our gift service is completely free.
If you select the gift service when you check out we will package your gift in one of our gorgeous cotton, crimson bags and include your gift message. This service is available for UK and overseas orders.
Unfortunately this gift service can only be used once in any order as it will apply to your entire order.
Please note that for larger items we are unable to gift wrap (e.g. rugs and cushions) but we can still include a gift message.
