Delivery

We aim to despatch all orders within 3 working days of receiving your order and you should receive it within 7 days. If, for any reason, we are unable to despatch your order within 3 working days we will let you know and give you an estimated despatch date.

UK delivery

All orders weighing under 1.25kg are sent by first class post. If you are not available to take delivery of your order it will be taken to your local post office depot - the postman should leave you a card with details. You can then collect your order from the depot or arrange a new delivery date. 

Heavier orders are sent by courier and the courier will try to deliver on 2 consecutive working days. If after 2 days you are not able to take delivery of your order it will be taken to the courier's depot - the courier should leave you a card with details. You can then collect your order from the depot. 

Our delivery charges are:

Standard UK delivery (Monday to Friday):

• £4 for all orders up to £40

• Free for all orders £40 or over

Express 2 day delivery (Monday to Friday)

• £8 for all orders

Express delivery is a guaranteed delivery service. Any orders received by 1pm will be despatched the same day for next day delivery. We are sorry but we can't provide a guaranteed express delivery service for rugs, some silver jewellery and Christmas trees but will always try our best for you.

Christmas trees

Delivery charges are included in the price of our Christmas trees - there are no additional delivery charges when you checkout. Please note that these trees will be delivered by courier and a signature will be required by the courier, so please ensure that someone is available to take delivery. The courier will make two attempts to deliver on successive working days, after which the tree will be returned to the local depot for collection. We are sorry but we are unable to specify delivery dates, however we will send you a tracking number so that you can track the progress of your tree.

Overseas delivery

We can deliver  to most places overseas. When you place your overseas order you will be charged a cost for delivery. If, in the unlikely event that charge is not sufficient to cover our shipping costs, we reserve the right to charge you extra for shipping costs that exceed the delivery charge, but we will always contact you beforehand.

Back orders

We usually despatch back orders within 2 weeks of you placing your order. If, for any reason, we are unable to despatch your order within two weeks we will let you know and give you an estimated despatch date. You are entitled to cancel your order and have a full refund at any time up to the point of despatch.

Returns

We want you to be absolutely delighted with your purchase. If for any reason you are not happy please return it to us, in the original packaging, within 21days of receipt and we will give you a refund for that item or an exchange provided the item is unused and in perfect condition.

if an item is faulty, or we have sent you the wrong item, please return it to us and we will give you a refund for the return postage and the related delivery charges. We will also provide a replacement or a give you a refund for the item itself.

To return an item simply complete the returns note that accompanies your delivery note and send it back with the item to the address on the returns note. We strongly advise you obtain proof of posting. 

We will process all refunds within 7 working days of receiving the returned item.