Services

Returns policy

We want you to be absolutely delighted with your purchase. If for any reason you are not happy please return it to us, in the original packaging, within 30 days of receipt and we will give you a refund for that item or an exchange, provided the item is unused and in perfect condition.

If an item is faulty, or we have sent you the wrong item, please return it to us and we will give you a refund for the return postage and the related delivery charges as well as the item itself.

To return an item simply complete the returns note that accompanies your delivery note and send it back with the item to the address on the returns note. We strongly advise you obtain proof of posting.

We will process all refunds within 7 working days of receiving the returned item.

Delivery

We aim to despatch all orders within 3 working days of receiving your order and you should receive it within 7 working days of placing your order. But please allow 10 working days for standard UK delivery. If, for any reason, we are unable to despatch within 3 working days we will notify you and give you an estimated despatch date. You may cancel your order for any reason up to the point of despatch (see above).

Our delivery charges are:

Standard UK delivery (Monday to Friday) £4.00 for orders under £40
 

Free for orders over £40
Express 2 day delivery (Monday to Friday) £8.00 for all orders

 

Express delivery is a guaranteed 2 day delivery service. Any orders received by 3pm will be despatched within 24 hours and delivered the day after despatch. Express 2 day delivery is only available for deliveries within mainland UK.

Delivery and postage costs for orders from outside of mainland UK will be charged at cost. These costs will usually exceed those notified to you in your order confirmation. We reserve the right to charge you for these additional postage and delivery costs when charging your credit or debit card, but we will always try to contact you beforehand to advise you.

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Secret Send gift service

When you check out, our secret send option allows you to send a gift anonymously, with a message written by you. And there is no extra charge for this service. We will package the gift in one of our beautiful gift bags and send it with your message on a gift card. The recipient, whether it’s a loved one, a colleague or a friend, will not receive any details about the price of the gift. And we will not tell them who has sent it (even if they contact us to find out!)

We will not send your details with the gift, so please include your name in the message if you want the recipient to know who has sent it.

Wedding lists

We have a wedding list service which we operate from our shop in Crouch End. Any item from our extensive gift range can be added to the list and purchased by guests. We will then deliver all purchased items to the happy couple free of charge. Wedding guests can either visit our shop to buy their gift, or can call us on 020 8374 6254.

Interior designers

We offer a wide range of services to interior designers, including trade discounts, free delivery on larger orders and updates on new product arrivals. Please call us on 020 8374 6254 or contact us for more information.